United Airlines is making changes after a man was forcibly removed from one of its flights earlier this month, promising to cut down on overbooking and raise the maximum incentive for passengers to skip a flight to $10,000.
The 90-cm-long bunny, called Simon, was found dead in the cargo hold when the flight arrived at Chicago's O'Hare airport from London's Heathrow.
Before the journey to the United States, Edwards said the rabbit was checked by a veterinarian who gave the animal a clean bill of health.
Edwards told the Sun: "Something very odd has happened and I want to know what". She also said she expected him to grow to become the world's largest rabbit.
After passengers boarded, four crew members of Republic Airline, which operates many United Express flights, showed up late after their Louisville-bound plane was delayed by a mechanical problem.
United CEO Oscar Munoz issued an apology and said the airline will review its policies toward passengers.
United had the second-highest rate of animal deaths on flights past year (2.11 deaths per 10,000 animals), though Hawaiian Airlines' rate was significantly higher (3.99 per 10,000 animals).
United Airlines account for nine of those deaths, the highest of all the carriers.
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Edwards says Simon went to the vet just hours before the flight, and he was "fit as a fiddle".
He was flying on the PetSafe program, United Airlines' service for traveling animals.
"We have been in contact with our customer and have offered assistance". Only Hawaiian Airlines was worse at 3.99, the result of three deaths among the 7,518 animals transported.
United Airlines has boosted to $US10,000 the maximum amount it will offer passengers for involuntary denied boarding as it moves to head off a repeat of the recent public relations fiasco created by its treatment of a 69-year-old doctor.
In March, the airline was also criticized for not allowing two girls to wear leggings on a flight.
Edwards, a former Playboy model, said she has shipped rabbits all around the world and that nothing like this had ever happened. "We are reviewing this matter", The Washington Post reported.
Simon was on his way to Iowa after being bought for the owner of a farm real estate business near Des Moines.
United said the girls were guest-pass riders - given to employees and their relatives - and that paying customers are welcome to fly in yoga trousers or leggings.
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