United Airlines Chief Executive Oscar Munoz has issued an apology for the treatment of a passenger who was dragged from his seat on a United plane, as the company faces a worldwide backlash for its handling of the incident. He said "no one should ever be mistreated this way" and assured that United would take "full responsibility" and work to make it right.
Munoz said crew members "were left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight".
United Airlines said in a statement that the airline needed room on the aircraft to transfer crew for another flight and that they offered $1,000 in exchange for customers to give up their seats.
The passenger who was filmed being dragged screaming from a United Airlines flight has told a TV station he is not doing well.
United Airlines CEO Oscar Munoz's apology on Monday, which said United Airlines "re-accommodated" the customers, drew fierce criticism and forced him to issue a stronger apology on Tuesday.
Chicago's aviation department says one of its police officers involved in dragging a man off a United Airlines flight at O'Hare International Airport did not follow standard operating procedures and has been placed on leave. United airlines overbooked the flight.
As outrage over an Asian doctor's forcible removal from a flight continued to spread on social media, shares of the United Airlines (UAL) plunged almost four percent in the morning session on Tuesday.
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"Airlines have to understand that they can not act with impunity", Rehab said.
"Any one of us could've been that person who was being hauled out of the, hauled out of the plane", Powell said.
In images now seen around the world, a passenger was forcefully removed and bloodied in the process - the entire event captured on video by passengers and posted on social media.
When too few volunteers came forward, law enforcement was tasked to select random passengers and force them off the plane.
The results of the findings will be released by April 30, Munoz said.
Bell says now that people know about these overbooking policies, United could guarantee seats to try to fix the image problem it has now.
The incident has also spawned hashtags like #Flight3411, which has over 547m impressions, as well as #NewUnitedAirlinesMottos, which Brandwatch said has another 294m impressions and the satirical #FlyFriendlySkies has 148m impressions, per Brandwatch data.
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