Delta said its goal is to work with customers to resolve travel issues, adding: 'That did not happen in this case and we apologise'. "Our team has reached out and will be talking with them to better understand what happened and come to a resolution", the airline said.
A Californian family said they were thrown off a Delta flight and threatened with jail because they would not give up the seat their 2-year-old son was in.
Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii.
Delta Airlines scrambled to issue a public apology Friday after a video of a California family being kicked off a flight from Maui to LAX went viral.
The dispute centred on whether Mr Shear was allowed to put his toddler son on a seat he had originally purchased for his 18-year-old son, and whether the younger boy needed to be in a auto seat or sit on the lap of an adult.
Schear and his family were buckled up and ready for takeoff when the airline said they would have to give up their son's seat.
However, he said airline officials told him and Brittany that they needed the seat for another passenger because the flight was overbooked and the passenger whose name was originally on the seat (Mason) wasn't there. When will this all stop?
In the end, the family stayed in a hotel for the night, and got on another flight the next day.
"It's a red-eye, he won't sleep unless he's in his vehicle seat", he says during the onboard incident.
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It is even more considerable considering Ozuna has only played 19 games against the Rays in his entire career. It is the longest hitting streak against Tampa since Derek Jeter had a 20 game streak in 2004-05.
But the Schears wanted to keep the seat and fill it with one of their two toddlers, who'd be placed in a vehicle seat.
Someone is heard, but not seen, in the video telling Schear that the seat can only be used by the person who is assigned to it.
The video was posted days after United Airlines reached a settlement with a man who was dragged off an overbooked plane in April, an incident that prompted outrage and congressional hearings.
In the video, Schear is told by airline personnel that he has to remove his two-year-old child in a vehicle seat from a seat he had purchased for his 18-year-old son. They put their 2-year-old child in a seat they paid for.
"I bought that seat ... you're saying you're going to give that away to someone else when I paid for that seat".
The past few weeks saw several other similar incidents of mistreatment of airline passengers.
That is at odds with Delta's published advice, which says that for children under two years "we recommend you purchase a seat on the aircraft and use an approved child safety seat".
"It's a federal offence if you don't abide by it", she explains, to which the dad responds, "I bought that seat!"
Days later, a passenger on an American Airlines was brought to tears after she and a flight attendant got into an argument over a stroller.
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