Munoz said he plans to take a look at how United uses law enforcement on planes after seeing how Dao was forcibly removed, causing him to hit his head and bleed from his mouth.
United Airlines CEO Oscar Munoz spoke Wednesday in an exclusive interview with ABC News about a passenger who was bloodied as he was violently dragged off an overbooked flight at O'Hare International Airport. "That's my promise", said Mr Munoz.
United Airlines announced that it will compensate all passengers who were on board United Express Flight 3411 Sunday night.
FULL INTERVIEW: United CEO speaks out, says "this will never happen again on a United Airlines flight".
Dr. Dao is recovering at a hospital in Chicago. Video footage showed the man screaming as he was pulled along the aisle of the plane. Many have called for a boycott of the airline. United was trying to find seats for four employees, meaning four passengers had to deplane. Pennsylvania Congressman Brendan Boyle said, "When we as citizens, as consumers, step on a plane, we don't automatically lose our rights as citizens".
An internal email from him to United employees sent the same day as the incident referred to Dao as "disruptive and belligerent", and said the officers "were left with no choice".
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And like I said there are still a lot of republicans, big shots in the Republican party who were upset with him", Gordon said. The NFL world was hit with awful news on Thursday as Pittsburgh Steelers chairman Dan Rooney passed away at the age of 84.
CEO Oscar Munoz was, until Sunday, enjoying some flattering coverage for his skillful work steering United out of some choppy skies.
When too few volunteers came forward, law enforcement was tasked to select random passengers and force them off the plane.
The footage provoked global outrage and the Dao family has issued a statement expressing gratitude for the "outpouring of support". He can't be. He was a paying passenger sitting on our seat in our aircraft and no one should be treated that way. "And I think for us to start to get in front of what should be a local matter, not necessarily needing a federal response". "Currently, they are focused only on Dr. Dao's medical care and treatment".
Munoz later rowed back on that stance in a public statement, describing Dao's removal as a "truly horrific event" and offering him his deep apologies.
"I think my reaction to most issues is to get the facts and circumstances", he said.
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