Once-loyal travelers have taken to social media to share images of themselves cutting up their airline credit cards, vowing never to fly United again. Ellen talked about the incident on her show, making it clear that she does not think what United did was OK. That's the Chicago-to-Louisville flight in which a 69-year-old man was dragged off the plane by airport police officers because he didn't want to give up his seat. The practice is a common one used by airlines to maximize their revenue in case of no-show passengers.
After the passenger was removed, the four airline employees boarded the plane.
Chris Christie (R) said Wednesday that "everybody who flies" knows that United Airlines is "terrible".
Passenger Audra Bridges posted the video on Facebook, and it has been viewed hundreds of thousands of times, and triggered strong criticism of United. It sounds like he's just so used to treating customers like garbage that he just couldn't see why people would be upset.
He added that the company examine its use of law enforcement, as well as what benefits United can offer passengers if a flight is overbooked. In a subsequent letter to employees, the CEO called the customer "disruptive" and "belligerent".
A doctor has spoken out after a video of him being dragged screaming from an overbooked flight caused outrage around the world.
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The orders will also target enforcement of pirated and counterfeited intellectual property owned by US companies, he said. Commerce Secretary Wilbur Ross will lead the review.
When asked why it took Munoz almost three days after the incident to appear more apologetic, he said his first reaction is to understand the facts and circumstances. "This is on me; I have to fix that, and I think that's something we can do".
It said the officer's actions were "obviously not condoned by the department", and promised a review of the incident.
"My initial words fell short of truly expressing the shame", he told ABC News.
"No one should ever be mistreated this way", Oscar Munoz wrote in a note to employees on Tuesday.
"We're not going to put a law-enforcement official on to remove a booked, paid, seated passenger", Munoz said in an interview Wednesday with ABC.
"The last thing a paying airline passenger should expect is a physical altercation with law enforcement personnel after boarding, especially one that could likely have been avoided", they said.
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