Bridges also wrote that the man appeared bloodied by his encounter with law enforcement and posted video showing him later running back on the plane, repeatedly saying, "I have to go home".
"We followed the right procedures", Hobart told the Associated Press in a phone interview.
When airline employees named four customers who had to leave the plane, three of them did so. Three of them did but the fourth refused.
Several passengers on board the Louisville-bound plane Sunday night caught the incident on camera. "We are also reaching out to his passenger to talk directly to him and further address and resolve this situation".
United Continental Holdings Inc.
United Airlines chief executive Oscar Munoz labelled the incident as "upsetting" and has apologised to customers.
So the airline selected four passengers randomly on a computer.
When the physician was selected, he refused to deboard and tried to call his lawyer. Another man travelling with high school students stood up at that point and said they were getting off the plane, she said.
"I mean one of the initial officers just said, "are you willing to go through this?" He was dragged down the aisle and out of the plane as horrified passengers filmed the incident.
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United later confirmed to WHAS 11 in Louisville that the flight was overbooked and that the airline had asked for volunteers to give up their seats. People were allowed to board the plane, and were asked to give up their seats once inside.
"The doctor needed to work at the hospital the next day, so he refused to 'volunteer, ' United made a decision to use force on doctor", said Anspach.
Bridges said: "United Airlines overbooked the flight".
However, the man told officials that he's a doctor who had patients to see early Monday, the Courier-Journal reports, and that he simply could not afford to change his schedule.
The flight was due to depart to Louisville, in Kentucky, on Sunday evening.
Hobart says the man was removed by Chicago police but the police department says its officers were not involved.
The Chicago police department did not immediately respond to a request for comment.
All hell broke loose aboard an overbooked United Airlines flight when a passenger reportedly refused to give up his seat.
The man was bleeding from the nose and lip as he was dragged down the aisle by personnel the airline identified as "law enforcement". Screaming is heard and other passengers say "Oh my God" and "Look at what you did to him".
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