He described the incident as a "system failure across various areas".
The incident shined a new light on the practice of overbooking, which airlines increasingly rely upon to avoid losing money on seats left when some passengers do not show up for scheduled flights.
Munoz said he takes full responsibility "for making this right" after the April 9 incident aboard a United Express plane at Chicago's O'Hare airport. The 69-year-old Asian-American physician was violently removed from an overbooked United Airlines flight by security officers to make room for crew members at O'Hare International Airport in Chicago after refusing to give up his seat as requested.
Dao lost two teeth and suffered a concussion and broken nose during the incident, his lawyer, Thomas Demetrio, said.
In a recent interview with industry publication Corporate Counsel, Hawaiian Airlines chief legal officer Aaron Alter said that there are important lessons to be learned from the current crisis of reputation facing United.
Munoz had already vowed not to involve law enforcement in the removal of passengers from a flight unless they present a security risk. United has been pummeled on social media and late-night television.
Samsung Galaxy S8 launched in India; Can you guess its price?
The 5.8-inch S8 and the 6.2-inch S8 Plus both have almost 15 percent more display space than last year's comparable models. Both the displays are called Infinity Displays which possess no bezel to the sides and completely curve around the edges.
Moving forward, ticketed passengers will no longer be removed from flights so airline employees can commute to their next assignment.
Asked if there was a drop in bookings from China, where video of the incident provoked widespread outrage, Kirby said it's too early to say because there are too few days to measure possible changes.
The subject of the conference call - United's first-quarter results - did provide good news for an airline that's been struggling to find a silver lining among all the dark clouds in its friendly skies this past week.
"I'm sure there was lots of conjecture about me personally", said Mr Munoz, adding that he had the support of United's board.
What are your thoughts on how commercial airliners can become more customer friendly?
"We are looking at a broad array of issues", Munoz said.
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