He also confirmed that the airline would no longer use law enforcement to remove passengers from flights.
He also told the ABC that he had no plans to resign over the incident and profusely apologised to Dr Dao, his family, passengers and United customers. He said the world caught United at a bad moment and that it would never happen again.
The airline announced Wednesday it is "reaching out" to customers on the United Flight 3411 and "offering compensation for their flights".
On Wednesday, his legal team asked an IL court to order United to preserve surveillance footage, a cockpit voice recording, and other information related to the flight, reports the Times. He described the man as "disruptive and belligerent".
A Chicago aviation officer dragged Dao off the aircraft, as Dao's glasses slid down his face, which was later bloodied.
Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Ky. "What happened to my dad should never happen to any human being, regardless of circumstance", she says, and thanks the audience for their support.
"That's my promise", Munoz said, after more than two days of criticism for his reserved responses. Munoz said the solution would be to re-examine the policies that led to the incident, allowing more room for employees to exercise common sense.
Slaven Bilic: 'It's a massively important period'
Wenger says Ozil was hit hard by Champions League exit, "and it took him a while to recover from that mentally". Overall in the whole first half, we defended well, not only the whole back four, really well.
A spokeswoman for Dao's attorneys at the law firm Corboy & Demetrio said a press conference to discuss the petition would be held Thursday.
At first, the airline asked for volunteers, offering 400 dollars (£320) and then when that did not work, 800 dollars (£640) per passenger to relinquish a seat.
"I won't go", Dao tells officers when they tell him he needs to leave the plane. The confrontation took place after the Daos learned there was not another flight that would get them to Louisville until Monday.
When he refused, reportedly saying he had patients he needed to see in the morning, United sent in Chicago Aviation Police officers to remove him from his seat.
What to do when you're on an overbooked flight.
Some House Democrats (and New Jersey Gov. Chris Christie, apparently) have even called for a congressional hearing into airlines' ability to intentionally overbook flights.
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