Oscar Munoz: United won't use police to remove 'paid, seated' passengers anymore

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"I don't think they've ever really recovered from the merger between United and Continental, and I don't think they've integrated employees".

Several passengers on United flight 3411 from Chicago O'Hare International Airport to Louisville, Kentucky, captured video as a man was dragged off the plane by authorities after he apparently refused to leave from an overbooked flight.

After passengers already boarded the plane, United said it needed to clear some seats because four members of another flight crew needed to sit down. Passenger videos of the incident show him being dragged from the plane and bleeding from the mouth. Dao was bloodied and hospitalized. Passengers filmed the incident with smart phones.

In a series of three statements and an interview, United CEO Oscar Munoz became increasingly contrite.

In the breakdown of events noted by the CEO, he narrated how Mr Dao was reluctant to leave the flight and described him as "disruptive" and "belligerent". He also said he had no plans to resign.

When the memo was leaked, Munoz was blasted as United's stock fell.

As outrage brewed on social media Monday, Munoz initially put out a statement apologizing for "having to re-accommodate these customers". Will Sean Spicer be this month's victor?

"I tell you, I hear these stories over and over again at Newark International Airport about how bad united treats their customers", said Christie, a former federal prosecutor who previously headed President Donald Trump's transition team. "But for other reasons, I think that's a policy we have to relook at".

He was then directly asked what United would do the next time a passenger refused to voluntarily disembark from an aircraft.

As you know, this video is trending and has people asking 'how can they do that?' By law, they must avoid choosing children traveling alone and the disabled.

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CNN reports, "Passengers must get to their final destination within one hour".

The practice lets airlines keep fares low while managing the rate of no-shows on any particular route, said Vaughn Jennings, spokesman for Airlines for America, which represents most of the big USA carriers.

The airline can not deny seating to minors or individuals with disabilities. He also threatens a lawsuit if they use force. That's out of 89 million United passengers.

Anyone can be kicked off an overbooked flight against their will. In the meantime, federal lawmakers are vowing to create legislation to address how airlines should handle bumping passengers. How many of these passengers were forcibly removed?

Well, it turns out Ellen doesn't agree with United either.

In 2003 Dao was arrested for allegedly trading prescription drugs for sexual favors.

Media reports have revealed that Dao has a troubled past including a felony drug conviction and anger management issues. He surrendered his medical license the next month. He was allowed to practice medicine in 2015, however, provided he met certain conditions.

The incident came two weeks after United took withering criticism for requiring two girls to change out of leggings before boarding a flight in Denver.

Now, United could have offered more money to get passengers to give up their seats.

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