Had the game been better received, had the Power Armor Edition been cheaper, had Bethesda offered a more substantive response - had any of these things occurred, this might not have turned into such a massive firestorm.
Just like most AAA games, Bethesda offered up an expensive $200 collector's edition, called the Fallout 76 Power Armor Edition. Those who ordered one of these are starting to receive them, only to find that the "canvas bag" is actually a very cheap, low-quality nylon bag that looks like it should be used to line a bin.
Bethesda has had a hard time with Fallout 76 lately, and to be completely honest, it's deserved, and it just keeps getting worse.
Disgruntled fans are demanding refunds, and Bethesda's handling of the backlash has led at least one law firm to consider a class-action lawsuit.
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Atoms are the in-game currency for Fallout 76, offering in-game items. Unfortunately, due to unavailability of materials, we had to switch to a nylon carrying case in the Fallout 76: Power Armor Edition. To the disappointment of many, the bag they received for the almost $200 edition was a cheap-quality nylon bag instead of the advertised canvas. "The bag was too expensive to make".
Migliaccio & Rathod outlined their position on the investigation, paralegal Bruno Ortega-Toledo said: "While minor bugs and glitches are expected with the release of most new games, Fallout 76 launched with a 56GB patch that has proven to be but a starting point for the game's problems".
While an announcement prior to the shipping of the product would have been nice, Bethesda has formally apologized and are offering a rather meek apology bonus to those who bought this edition: 500 atoms.
This spawned from someone sending an email to customer service, with the response from a Helpdesk rep saying, "We are sorry that you aren't happy with the bag". We aren't planning on doing anything about it.
To be clear, that's 500 Atoms - or, as I like to call it $5 (£3.99) in pretend money.