Another Twitter user reported that Alexa began laughing in the middle of an office conversation: "I asked why she laughed and she said, 'Sorry, I am not sure'". "We're aware of this and working to fix it", a rep for the company said in an email.
Alexa's spontaneous laughter has been occurring for at least a couple of weeks, as the Twitter user @CaptHandlebar shared a short video of the device's automated chuckle on February 22.
It all seems like somebody at Amazon made a mistake.
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Since the incident, dozens of other Alexa users have reported of the laughing instances. One of the users claimed that Alexa also refused to complete commands.
"I was trying to turn off some lights and they kept turned back on", said one user. The laugh doesn't sound like the machine-voice Alexa has, it sounds like an actual human female. My wife was there when it happened and she is the only person who can drop-in. "Now, I know that stupid device heard "laugh" instead of 'lamp off", but I can't sleep anymore.
Amazon confirmed on Wednesday that devices enabled with its smart assistant are emitting disturbing cackles. "I still get chills". Others unplugged their devices rather than risk hearing the laugh again.