Indeed, according to one GameStop spokesperson, the company has merely identified "a few program limitations" that they'd like to iron out to "ensure [they] are able to provide [their] guests an exceptional service".
"For those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund", our GameStop spokesperson said. PowerPass was first leaked late last month, and allows customers to rent an unlimited number of used games (one at a time) during a six-month period.
In a statement provided to GameSpot, the retailer said it chose to "temporarily pause" the launch of the subscription service due to "a few program limitations" that GameStop discovered. They've been told to store the material in their backrooms until further notice.
GameStop is temporarily suspending its recently launched PowerPass program.
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For now, buying games at GameStop requires old-fashioned monetary exchange. It's not clear why GameStop is freezing the program, but employees have speculated to Kotaku that some of the company's antiquated computers weren't equipped to handle it.
However, that is all in the past tense, because after a recent soft launch PowerPass has been suspended.
GameStop's upcoming PowerPass used games subscription service hasn't even been officially launched yet, and it has already hit a pothole. In addition, we are allowing them to pick out any Pre-Owned video game for free.
The program went through a soft launch in some locations earlier this month, with its full rollout to follow later. There's no timing yet for the rental program's return, but it doesn't sound like GameStop has any intention of making the temporary hold more permanent.