Dove's recent Facebook ad was the latter, and the company has now (sort of) apologized - but we're not sure that's enough.
The ad was released Saturday afternoon and showed four pictures - two of the smiling black woman pulling her t-shirt over her head and two of her apparently morphing into a white woman.
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"Okay, Dove.One racist ad makes you suspect. We are committed to representing beauty of all ages, ethnicities, shapes and sizes". "Your creative director should be fired", another said.
And many had issues with the lackluster apology Dove offered to its customers and followers.
Gawker wrote at the time, "Dove VisibleCare body wash: 'Visibly more lovely skin.' Bye-bye black skin, hello white skin!"
The advert appeared to show a black woman turning white after using their soap.
Dove's personal care line, which includes soap, body wash, shampoo and other toiletries, has used the slogan "real beauty" since 2004.
Dove said in a statement to Gawker, "All three women are meant to demonstrate the "after" product benefit".