Delta said Coulter had originally booked a window seat and then within 24 hours of the flight's departure, she changed it to an aisle seat on the same row. However, the air carrier got a chance to turn around its public perception after Coulter went on a raging Twitter rant and declared it "the worst airline in America" for daring to move her from an aisle seat with "extra legroom" to a window. She also suggested that an ideal job for a Delta employee is an East German policeman or a prison guard. After almost a day, Delta replied and took her to task on Twitter.
Coulter didn't immediately reply to questions, including why she made a decision to photograph and publicize her co-flyer's faces. "Her actions are unnecessary and unacceptable", Delta said in a statement.
More than 32 seemingly angry tweets by Coulter followed her inconvenience on a flight from NY to Florida.
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Coulter tweeted a photo of the passenger who was given her seat to her 1.6 million followers, complaining that she wasn't "an air marshall or tall person", nor was she "elderly, child, or sick". "Each of our employees is charged with treating each other as well as our customers with dignity and respect". One said: "We're sorry you did not receive the preferred seat you paid for and will refund you $30". And we hold each other accountable when that does not happen.
In an ironic twist of fate, Coulter's ordeal came after she expressed her famously unusual opinion in April when Dr. David Dao of Kentucky was violently dragged off a United Airlines flight that was allegedly overbooked.
Delta claimed that pre-boarding confusion was "inadvertently" to blame for Coulter's seating shift while the airline was trying to meet the needs of multiple passengers requesting extra leg room. Delta expects mutual civility throughout the entire travel experience.