United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
The incident that set off a public relations crisis for United happened at Chicago O'Hare International Airport on Sunday, when passengers of the flight bound for Louisville were offered vouchers to rebook.
The company said late Friday that it will now require commuting staff and crew members to check into flights 60 minutes prior to departure.
United Airlines had then released a statement on its official Twitter account saying that CEO Munoz is deeply sorry for what happened with the passenger, Dr. David Dao, and ensured that they will resolve the situation as soon as possible.
The firm, along with Chicago aviation attorney Thomas A. Demetrio of Corboy & Demetrio, is representing the Dao family. The airline offered compensation to all customers on board last Sunday's United Flight 3411.
Delta is authorizing its supervisors to offer a displaced passenger nearly $10,000 in compensation.
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His lawyer later said that Dr. Dao found the experience "more horrifying and harrowing than what he experienced when leaving Vietnam".
While United is modifying its policy when it comes to booking its own crew, it didn't say if the policy of overbooking flights would be changed.
"The airlines are seemingly forever coming up with new and innovative ways to coddle an increasingly small group, while treating the majority of fliers with greater and greater contempt", author Helaine Olen wrote in an opinion article for The New York Times on Tuesday.
United has been under fire since videos emerged of security officers forcibly removing a passenger from his seat and dragging him down the aisle by the wrists.
An aviation security police officer was placed on leave after videos of Dao's removal sparked a social media backlash against United. The move was made in hopes to prevent incidents like the one that erupted this month on a United Airlines flight. "It's just a bad idea to take random passengers out of the plane like that", he said. In effect, this means that United employees can still take passengers' seats, but not once they are actually seated on the plane. Dao was asked to disembark after the flight crew looked at the passengers' connecting flight and ticket price.
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