American Airlines apologised to a woman passenger and suspended an employee after a video showing an onboard clash over a baby stroller went viral in the latest passenger-related embarrassment for a U.S. carrier.
One passenger's video of the incident shows the tail-end of the confrontation when an unidentified male passenger confronted the flight attendant.
According to witnesses, the flight attendant then hit the woman in the head with the stroller. That sequence of events did not appear on the clip. "I don't want to make a big deal about it", Tony Fierro, who was identified as the man who approached the attendant after the incident, said about the situation to WFAA-TV. When an angry fellow passenger gets out of his seat to confront the flight attendant, a fight between the two almost ensues.
It's been less than two weeks since a video of a bloodied passenger being dragged off a United Airlines aircraft ignited a national discussion about the airline industry's treatment of passengers, and now, yet another onboard incident captured on video is raising eyebrows - and it's resulted in the immediate grounding of a flight attendant. On the other hand, long hours and low pay don't excuse what happened on American Airlines flight AA591 from San Francisco to Dallas.
American Airlines has issued an apology to the women and her family for the "pain we have caused".
The airline upgraded the woman and her family to first class when she took another flight to Dallas.
'She refused to let him take it and she was nearly to the point of shouting, ' he said.
The flight attendant then responded by jerking the stroller from the woman, knocking her in the head and almost hitting the children, according to Watson.
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The airline spokesperson told ABC News that when the passenger tried to jam the stroller down the plane aisle, a flight attendant tried to tell her she needed to gate-check it. Sure, you get to travel and meet new people, but the pay isn't great and passengers can be bad.
One, we don't know all of the facts related to a passenger who became distraught while boarding a plane and therefore neither the company nor the public should rush to judgment.
The flight attendant then asked for security personnel, which "escalated" the situation, according to Watson.
"The flight attendant should not have been so aggressive and should have been more aware of the kids", he said.
"The flight attendant and the woman started making their way to the front of the plane". Our passengers and the Flight Attendants deserve nothing less.
In a statement, it said: "What we see on this video does not reflect our values or how we care for our customers".
Now it's American Airlines' turn to apologize for an intense confrontational incident on an airplane.
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