Of course, it's good for some passengers, too: Of the 475,000 people who were bumped off flights on the 12 largest airlines a year ago, 91% did it voluntarily, agreeing to take cash or a travel voucher and a seat on a later departure. That list - generated hours before the plane ever got to the gate - would remain in the computer system until after the flight actually departed, said Ahmed Abdelghany, a professor of operations management at Embry-Riddle Aeronautical University's Daytona Beach, Fla., campus. Video shot by passengers showing the man's bloodied face went viral on social media, prompting a storm of protest.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way.
Emirates' video asserts that they are a real airline -a highly-rated one, in fact - and mocks United's famous slogan, encouraging travelers to "fly the friendly skies... this time for real". Both hosts did their criticisms and reactions to the airline company's mishandling of their passengers. Very punny, Royal Jordanian. However, a United flight crew needed to be transported to Louisville in order to take up their duties on another aircraft.
Not allowing overbooking and bumping would also make it more hard for airlines to recover from problems such as storms or computer outages, which lead to canceled flights and the need to rebook passengers.
How many times in the past year has United Airlines removed a passenger that has already boarded a plane due to overbooking or other reasons outside the customer's control?
Attorneys for Dao filed court papers Wednesday asking the airline and the city of Chicago to preserve evidence in the case. Those documents are often the first steps toward a lawsuit.
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Airport officials have said little about Sunday's events and nothing about Mr Dao's behaviour before he was pulled from the jet that was bound for Louisville, Kentucky.
Mr Munoz said he was "upset" by the incident, but added that employees had "followed established procedures for dealing with situations like this". Two more officers were suspended Wednesday.
The others complied. After Dao refused, airport security officers yanked him out of his seat and dragged him off the plane.
At first, the airline asked for volunteers, offering $400 and then when that did not work, $800 per passenger to relinquish a seat.
What is United Airlines' standard operating procedure when deciding to forcibly remove passengers, including those resulting from involuntary denied boarding?
Three people got off the flight, but the fourth said he was a doctor and needed to get home to treat patients on Monday. They have sometimes refused airlines' requests to board planes, said spokesman and police officer Rob Pedregon.