Crystal Pepper, the daughter of Dr. David Dao, the United Airlines passenger who was forcibly removed from a flight out of Chicago on Sunday, April 9, talks to reporters during a news conference Thursday, April 13. "I think it's very much about giving our front line the tools and the flexibility to empower them at the first point of contact, and that's what we'll continue to do", Bastian said two days before the airline's new compensation cap became public.
United Airlines has released four official statements in response to the backlash against the company since a customer was dragged from an oversold flight Sunday evening at Chicago's O'Hare International Airport.
In the immediate wake of the incident, United's shares dipped roughly 4 percent, eroding almost $1 billion in the company's market value.
United spokeswoman Maggie Schmerin said in an email that the new policy is meant to ensure that such incidents will "never happen again".
United announced it was examining policies governing customer service, employee training, and handling oversold flights.
The company has also vowed that law enforcement will not be asked to eject passengers from overbooked flights in the future as part of its ongoing efforts to "deliver the best customer experience". American Airlines updated its rules to say that no passenger who has boarded the plane will be removed to give the seat to someone else. The airline said they had tried to seat in a class they did not pay for.
Google Just Released a New Google Earth With Voyager Guided Tours
For each random destination, the app will present a " knowledge card " that contains interesting information about said location. In fact, the update is so big and packs in so many features that Google is prompted to call it "the new Google Earth".
The airline industry policy of overbooking flights is well-known but removing passengers after boarding is largely unheard of, especially when they do not volunteer.
"Bell said another passenger who was Mexican told him, "'Hey, that's a scorpion, they're risky, '.
The passenger who was roughed up, Dr. David Dao, is weighing legal action against United, his attorney said this week.
Last week, United Airlines raised its full-year outlook for capacity growth to a 2.5%-3.5% range, up from 1%-2%.
United Airlines will no longer kick seated passengers off flights in order to make room for staff members, according to reports.
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