The policy change comes as the beleaguered airline is still in recovery mode in the aftermath of the viral video of a passenger being dragged off a Chicago-to-Louisville flight Sunday night.
"The airlines are seemingly forever coming up with new and innovative ways to coddle an increasingly small group, while treating the majority of fliers with greater and greater contempt", author Helaine Olen wrote in an opinion article for The New York Times on Tuesday.
United, which is undertaking an audit of its practices, already amended some policies, saying it will require employees to be booked at least 60 minutes prior to departure.
Passenger David Dao was forcibly removed last week from a United Airlines flight in Chicago in order to free up seats for airline crew members. Video of the incident quickly went viral, causing worldwide outrage.
In a statement issued on Thursday, United said the company will no longer ask law enforcement officers to remove passengers from flights "unless it is a matter of safety and security", and will review its training programs for employees.
Pence says US set on ensuring nuclear-free Korea
There are fears a misstep by the North or US President Donald Trump could causes disaster. For its part, China made a plea for a return to negotiations.
Days later Mr Munoz, who was facing calls to resign from online petitions that had received thousands of signatures, said he felt "shame and embarrassment" and vowed that it would never happen again.
"This is an upsetting event to all of us here at United".
It was initially believed that Dr Dao was bumped off the flight due to overbooking by the airline. The 30 percent of respondents who said they hadn't heard about the airline recently were split almost 50-50 when it came to identical United or American flights.
Dao, who didn't attend the news conference, was released from a local hospital late Wednesday and will need reconstructive surgery, Demetrio said. At some point, he went limp, and the officer dragged him off the plane. Eventually, United's chief executive, Oscar Munoz, apologized for the whole fiasco and promised it wouldn't happen again, but by that point, no one really wanted to hear it. The passenger suffered a concussion and lost several teeth, according to his lawyer. OCA is also calling for Congressional hearings in both the House and Senate to investigate ticket sales and boarding processes by United and other airlines.
Comments