Overbooking on flights happens all the time.
Passengers at Detroit Metropolitan Airport said the policy is a no-brainer. "I think this incident will spark some meaningful change".
Delta's move comes as United Airlines struggles to recover from images of a passenger's forced removal from a sold-out flight.
Dr. Dao and three other customers were ordered to give up their seat so that four airline employees, who showed up last-minute, could be on the flight to get to a destination where they were going to work a flight the next day in Louisville, Kentucky.
United spokeswoman Maggie Schmerin said in an email that the new policy is meant to ensure that such incidents will "never happen again". Last week, United voluntarily removed $1 billion of market value as a result of the incident.
Delta Air Lines is taking steps to assure that it will be an easier chore getting customers to willingly give up their seats. The Associated Press later confirmed the changes at Delta after getting its hands on an internal memo.
United said it is reviewing its compensation policies.
"There's no limit to what an airline can pay", Harteveldt said.
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Dao's lawyer criticized the flight's crew for standing by idle as police used "violent" force to remove a 69-year-old from the plane, noting that Dao was not a threat to passengers or United employees. "However, in situations where they'd otherwise have to deny boarding to passengers, I suspect the limit will go up". United Airlines has offered compensation.
"For a long time, airlines-United, in particular-have bullied us..."
Overselling flights is a fact of life in the airline business.
Passenger Richard Bell said a scorpion fell on his head from the overhead luggage storage compartment and stung him on a United plane, CNN reports.
Clearly, Delta doesn't want any issues like United had this past week. United Continental CEO Oscar Munoz's initial attempts to apologize were roundly criticized.
The company said it is conducting a full review. That cuts down the rate of involuntary bumping of passengers. "It hit my nail more than my skin", said Bell.
Delta is authorizing its supervisors to offer a displaced passenger nearly $10,000 in compensation.
According to figures released last week, Delta "bumped" one in 100,000 passengers a year ago.
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