United changes crew-booking policy after passenger's removal

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Now, the airline has said off-duty crew will be given seats at least one hour before take-off to make sure customers will not be dragged from flights.

The video of this bloody incident went viral and sparked social media uproar, in which many echoed a call to boycott the airline.

United Airlines has changed its policy regarding the seating of staff members in what appears to be an effort to avoid future PR disaster.

Lawyers for the man, Dr. David Dao, said he suffered a concussion, broken nose, and lost teeth; he will be pursuing a lawsuit.

Other airlines have not said whether they will increase their compensation limits to displaced passengers.

Dr Dao refused to give up his seat last weekend on a flight from Chicago to Louisville for the airline's staff who needed to travel.

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When a United Airlines flight attendant approached them to ask if they were in their ticketed seats, they explained that they weren't and asked for an upgrade but were turned down.

Appearing to want to put the incident behind him, United Airlines chairman Robert Milton said in a note to employees: "We need to use this regrettable event as a defining moment and pivot off it to craft friendly policies".

This only happened, however, with people who said they'd heard about United recently.

United spokeswoman Maggie Schmerin said Sunday the changes are the first steps in a review of policies and are meant to ensure that situations like Dao's never happen again. Incidentally, Munoz already issued an apology on Tuesday night regarding the incident, Chicago Tribune reported. The memo stated that gate agents can now offer customers up to $2,000 from the maximum of $800 and that supervisors can now offer up to $9,950 up from $1,350.

Video shows he was forcibly removed from the airline by heavy-handed Chicago Aviation Security police officers.

After Delta Air Lines made its announcement United Airlines stated that it was reviewing its compensation guidelines. Passengers were selected at random to be bumped from the flight when there were no volunteers.

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